We at Ludo Passion are dedicated to offering a fair, transparent, and secure gaming environment for all our users. We uphold the highest standards of integrity, fairness, and user trust, which are reflected in this Fairplay Policy.
By participating in any game on our platform, users agree to comply with this policy. We reserve the right to take appropriate measures to enforce this policy and maintain the platform’s integrity.
1. TRANSPARENCY
a) Equal Opportunity
All users have equal access to participate in our tournaments and games.
Game rules, scoring systems, and mechanics are clearly displayed on the platform.
Deadlines for joining tournaments are applied uniformly to ensure fairness.
b) Winning Information
Winnings and prize distribution are communicated clearly before users enter any tournament.
The scoring system and payout structure are transparently shared.
Any fees, including cancellation charges, are specified in advance.
Payouts are processed promptly as per the Terms of Use and applicable policies.
2. TRUST
a) Genuine, Verified Users
Only genuine users are allowed to participate.
Users must complete KYC verification before making withdrawals by submitting valid documents like PAN card, bank account details, or other required documents.
Employees of Flick Idea Private Limited are not permitted to participate in games on the platform.
b) Safety & Security
We use trusted third-party payment gateways with secure 3D authentication.
Financial details like credit/debit cards, UPI IDs, and wallets are stored with authorized service providers only.
Regular audits are conducted by independent third-party auditors to ensure the integrity of our gaming systems.
c) Communication
Our customer support team is available through the Helpdesk section.
All user queries and complaints are tracked and resolved promptly.
3. RESPONSIBILITY
a) Protecting User Information
User data, including personal and financial information, is encrypted and protected as per industry standards.
Information is not shared with third parties except for verification or legal requirements.
b) Responsible Play
Users below 18 years of age or those declared incompetent by law are not permitted to play.
Users from restricted states are not allowed to participate.
A single user can participate in only one tournament at a time to prevent misuse.
c) Compliance with Law
Ludo Passion is a skill-based gaming platform compliant with applicable gaming laws and regulations.
4. RANDOM NUMBER GENERATOR (RNG)
Our dice rolls and game outcomes are generated using a certified Random Number Generator (RNG) to ensure fair and unbiased results.
5. FAIRPLAY & PREVENTION OF FRAUD
Automated detection systems monitor gameplay for suspicious activities.
Users engaging in collusion, multiple account usage, or unfair practices will face account suspension, winnings forfeiture, and permanent bans.
Users can report any suspected unfair practices to [email protected].
We reserve the right to investigate and take appropriate action against any fraudulent activity.
By playing on Ludo Passion, you agree to abide by this Fairplay Policy. We are committed to creating a secure and transparent gaming environment for everyone.
