- User Refund Request: If any accidental or erroneous cash deposits occur, users can request a refund within 14 days of the transaction. Refunds will be processed after verification and investigation, with the amount credited to the original payment method within two weeks.
- Account Cancellation: To cancel your account, email us at [email protected] from your registered Mobile Number. Your account balance will be refunded after deducting bonuses or incentives. The account will be deactivated, and future participation will be restricted.
- Technical Issues: If a contest loss occurs due to technical issues, refunds will be provided after investigation. Only the entry fee will be refunded, not the estimated winning amount. Users must provide valid evidence and payment details for the refund process.
- Service Disruption: No refunds will be provided for games canceled due to service disruptions caused by external factors like outages, viruses, or natural disasters.
- Failed Account Validation: Ludo Passion may validate user information. If validation fails or contact attempts are unsuccessful, the account will be suspended, and the balance refunded to the original payment method.
- Cancellation of Promotions: Offers, bonuses, and tournaments may be canceled at any time without notice. Refunds will only apply to entry fees where applicable.
- Voluntary Account Termination: Users can request account termination by emailing [email protected]. Refunds of the account balance (excluding bonuses and incentives) will be processed within 10 working days.
- Inactive Accounts: Accounts inactive for 12 months with an unused balance will receive two reminders. If not activated by playing a cash game, the balance will be forfeited.
- Contact Support: For any queries, reach out to us at [email protected] with your registered Mobile Number.
