Terms & Conditions

A. GENERAL

These are the Terms and Conditions of Use (‘Terms’) which form a legal and binding agreement between Flick Idea Private Limited (referred to as the ‘Company’, ‘Ludo Passion’, ‘Us’, ‘We’ or ‘Our’) and any person (‘You’, ‘Your’, ‘User’) accessing:

• Our website www.ludopassion.com (‘Website’) and the Ludo Passion mobile application (‘App’) including any sub-domains of the Website, mobile sites, apps, APIs, widgets (hereinafter collectively referred to as the ‘Platform’); and/or

• Any data, information, text, graphics, video, sound, pictures, and any other materials appearing, sent, uploaded, communicated, transmitted, or otherwise made available via the Platform (jointly referred to as the ‘Content’) for participating in various contests and games hosted on the Platform (‘Services’ or ‘Games’).

Such User (as described above) shall be bound by these Terms, Privacy Policy and all other rules, regulations, and terms of use (including Privacy Policy) referred to herein or provided by Company in relation to any Company Services.

This document is an electronic record under the Information Technology Act, 2000 and rules thereunder as applicable. This electronic record is generated by a computer system and does not require any physical or digital signatures.

By accessing or using the Company Platform and Services, you agree to be bound by these Terms and our Privacy Policy. You acknowledge that you have completely read, understood, and agreed to the Terms, including the specific rules and regulations of each Game as applicable.

We reserve the right to amend, modify, update, terminate, or supplement these Terms, Privacy Policy, rules, or regulations at any time by publishing new Terms on the Platform. We may also notify Users via registered email or notifications on the Platform. Continued use of the Platform after any updates will constitute your acceptance of the revised Terms.

If the User does not accept the modified Terms, rules, regulations, or Privacy Policy, the Company reserves the right to deny access to the Platform and Services.

Participation in any Game or contest on the Platform may be subject to further terms and conditions as notified by the Company from time to time. You must ensure that you have read, understood, and agreed to the rules of each Game before participating.

The Company may, at its sole discretion:

• Move or remove any Content posted by a User.

• Establish general practices and limits concerning the use of the Platform.

• Assign its rights and liabilities to any entity with prior intimation to Users via registered email.

Your use of information on our Platform, including game results, statistics, and news, is at your own risk. We make no warranty regarding the accuracy or reliability of such information.

By using the Services, you expressly agree to the collection, use, and transfer of your personal data and information (including sensitive data) to the Company and third parties contracted to provide the Services.

B. DESCRIPTION OF SERVICES OFFERED

Subject to the User’s compliance with these Terms, the Company grants Users a personal, royalty-free, non-assignable, non-sublicensable, non-transferable, non-exclusive, and revocable limited right to access and use the Platform that is provided as part of the Services. This right is for the sole purpose of enabling the User’s own personal private use to play Games of skill hosted on the Platform, in the manner prescribed under these Terms, and not for any commercial purposes, within India, and only until the User is bound by these Terms.

The Services may change or be modified from time to time without prior notice or communication. The Company reserves the right to change, modify, or delete the Platform or Services, information, and Terms listed thereon at any time without prior notice.

The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or any other information. The types and extent of advertising by the Company on the Services are subject to change.

When accessing Games included in the Services, the specific rules, scoring, controls, and guidelines for each game can be found within the game itself. The Users agree to and shall comply with such rules, scoring, controls, and guidelines.

Any charges levied on Users for accessing the Services, including but not limited to internet connection and/or mobile or data charges, are solely the responsibility of such Users.

C. USER REGISTRATION

In order to access the Website or fully utilize the Platform offered by the Company, a User is required to register on the Platform. You are not authorised to access any of our Platform until you have been granted an Account (defined below).

If you wish to become a registered User, you will need to create an account (‘Account’) on our Platform. Each User is only permitted to open one Account. The Company reserves the right to terminate or suspend any duplicate accounts.

In order to apply for an Account, the Company may require you to register by completing a form and providing certain details (listed below), in accordance with the instructions on the Platform:

• Full Name

• State of Residence

• Date of Birth

• Mobile Number

• Bank Account Number

• Permanent Account Number Card (PAN Card)

• Government issued Identity Documents (for know your customer checks)

You can also register or log in through your Google or personal e-mail address. You may also be required to provide your mobile number for verification purposes and verify such mobile number using a one-time passcode (OTP) sent to your mobile number.

Permission to open the Account shall be determined by the Company or its representatives, at their sole discretion. We may refuse to grant an application for an Account made by any person without giving a reason for such refusal. You agree and acknowledge that the decision of the Company in this regard shall be final.

We may require additional identity verification procedures used to ensure that we can verify the identity of Users transacting with each other and assist our payment service providers corroborate the results of these know-your-customer verification checks with the identity of our customers (collectively ‘KYC’ checks). You understand and submit to such KYC checks and agree and consent to supply and provide your personal information and documents to evidence proof of identity and address, as may be required to conduct and complete such KYC checks.

D. Eligibility

You must be over 18 years of age and a resident of India to access and/or use our Platform and create an Account with us. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old; (b) you have not previously been suspended or blocked from using the Platform; and (c) your registration and your use of the Platform is in compliance with any and all applicable laws and regulations. You must not be a resident of any Restricted Territories (as hereinafter defined) to participate in any Games on the Platform. We reserve the right to request proof of identity at any stage to verify that minors are not using the Platform and we may exclude a person from accessing or using the Platform if proof of identity is not provided or if Company suspects that a person is under the age of 18 years. Parents and guardians should monitor their children’s / ward’s online activities and consider using parental control tools available from online services that help provide a child an amicable online environment. These tools can also prevent children from disclosing any personal information without parental permission. Employees and directors of the Company are not eligible to participate in any Games on the Platform.

You agree to provide true, accurate, current, and complete information at the time of registration and at all other times(as required by Company). You agree to update and keep updated all information provided for the purposes of registration. You undertake and agree that all information provided by you from time to time is true, accurate, current, and complete to your personal knowledge.

E. CREATION OF ACCOUNT AND USE OF THE PLATFORM

Upon grant of the Account by us, your Account will be created, and you will be able to use our Platform, access the Service(s) and play the Game(s) hosted by us. You agree and acknowledge that such Account can be terminated by us by giving notice to you, for any reason deemed fit by Company in its sole discretion.

You represent and warrant to us that, throughout the course of your usage of our Platform, you will not permit other persons to access or use your Account. If you permit other persons to access or use your Account, you do so at your own sole risk as to any consequences. You further agree and accept that you shall not access or use the Platform through the Account of another User.

F. SKILL BASED QUIZ GAMES PLAYED ON THE PLATFORM DO NOT QUALIFY AS GAMBLING AND LOTTERY

Only games of skill shall be hosted on the Platform.

Users acknowledge that the Games hosted on the Platform are games of skill under Indian law, and that we do not support, endorse, or offer to Users any game of chance. While games of skill do not have a comprehensive definition, they are considered to be those games where the impact of a player’s effort and skill on the outcome of a game is higher than the impact of luck on the outcome of a game.

Games hosted on the Platform are games of skill, as the outcome / success in the game is directly dependent on the Users’ effort, performance and skill. The Supreme Court of India has recognized that the right to play games of skill is a constitutionally protected right.

G. RESTRICTED TERRITORY. PLATFORM NOT OFFERED IN ANDHRA PRADESH, ASSAM, NAGALAND, TELANGANA, SIKKIM AND OUTSIDE INDIA

Company may, in accordance with the laws prevailing bar individuals residing in the Indian states of Andhra Pradesh, Assam, Nagaland, Telangana, Sikkim and outside India, are not allowed to participate in the paid versions of the Game(s) as the laws of these states bar persons from participating in games of skill where Users are required to pay to enter.

H. Security

Access to your Account and to add, delete or modify any Content on your Account is password / OTP protected.

We are not liable for any loss, damages or expenses of any kind incurred or suffered by you arising from or in connection with any failure, delay or interruption, interception, interference, in transmitting passwords/OTPs due to any failure of the mobile service network or any other circumstance beyond our reasonable control.

You agree that you will not disclose your password / OTP to anyone or allow any other person to access or use your Account. We are not responsible if your Account is accessed or opened by other persons using your password. You shall be held solely responsible and liable for all of your activities on the Platform made from your Account.

You understand that it is your obligation to protect the information you have provided on the Platform including, but not limited to usernames, passwords, email addresses, contact details, bank account information etc. You explicitly understand and agree that we will not incur any liability for information provided by you to anyone which may result in your Account on the Platform being exposed or misused by any other person or any other harm or loss being suffered by you.

Provided that Company or its employees have not engaged in fraud or gross negligence, Company shall not be liable to a User for any authorised transaction which has been executed through the Platform as a result of:

• fraud committed by any User using User’s access credentials before the User has notified Company in writing of the loss or theft or such access credentials, as a result of which Company has been unable to take any action to disable the access credentials;

• fraud committed by third parties against Users which may not be preventable by, or occur despite the security systems of the Platform;

• a voluntary action or transaction initiated suo motu by any User at the behest of another User, which is not initiated by Company for the transfer of funds, credit or stored value to another User;

• the security, accuracy, legality, appropriateness or any other aspect of the Content or function of any third party’s products or services on our Platform;

• responsibility for the underlying transactions involving funds between you and the sender/recipient of a payment or the actions or identity of any transfer recipient or sender.

You should routinely check the Account Balance section of your Account to ensure that there has been no unauthorised use of your Account. If you suspect any unauthorised activity you must change your password immediately and contact the Grievance Officer at [email protected].

Please also contact us immediately if your mobile or computer device through which you access the Platform has been lost, stolen or compromised in any way or someone has used or may use your mobile or computer device or credentials without your authorisation or if you become aware of any unauthorised use of your Account.

You should only transact with a third party product or service that you know. While the Platform may provide a link between the sender and the recipient of cash or credit balance(s) all payment transactions or any communications/offers are carried out through the Platform are solely between the sender and recipient of the payment and is not a party to and will not be responsible for any disputes, chargebacks or reversals arising pursuant to payment transactions solicited or initiated by and between Users.

Please note that we can terminate or suspend your Account and all associated accounts, institute fraud prevention measures such as access restrictions, transaction velocity restrictions etc., without prior notice to prevent unauthorised use of our Platform. You must co-operate with us in any investigation and use any fraud prevention measures we prescribe, and you agree that we will not be liable to you or any third party for any block, suspension, cancellations, or termination of your use of an Account owing to such measures.

You are hereby informed that any and all information associated with any fraudulent transaction may be shared by Company (with or without demand) with the Government of India or any agency thereof, for the purpose of verification of the identity of User, or for prevention, detection, investigation, prosecution, and punishment.

I. User conduct

User Conduct It is your sole responsibility to play Ludo Passion Games for entertainment, to the extent that you comfortably can. We also offer the option of playing free games to Users. We are committed to the safety & well-being of our players, and strongly advise you to keep track of the time and money you are investing in the skill games. Please consider Ludo Passion games only as a form of entertainment.

In accessing or using our Platform you agree that you will not:

use any automated device, software, process or means to access, retrieve, scrape, or index our Platform or any Content thereon without our express prior written consent; use any device, software, process or means to interfere or attempt to interfere with the proper working of our Platform; undertake any action that will impose a burden or make excessive traffic demands on our infrastructure that we deem, in our sole discretion, to be unreasonable or disproportionate site usage; use or index any Content or data on our Platform for purposes of competing with us in any manner that we have not specifically authorised; transmit spam, chain letters, games, junk email, surveys, or other mass messaging, whether commercial in nature or not; use our Platform or any Content there from in any manner which is, in our sole discretion, not reasonable and / or not for the purpose it is made available; violate the rights of any person, including copyright, trade secret, privacy right, or any other intellectual property or proprietary right; pose as any person or entity or attempt to solicit money, passwords or personal information from any person; act in violation of any Terms of using our Platform; reproduce, republish, retransmit, modify, adapt, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit our Platform or any Content thereon, except as expressly authorised by us; or transmit or attempt to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature.

If you choose to submit any content by way of question on the Platform, you hereby warrant that no Contribution (defined hereinafter) shall:

be considered to be, unlawful, threatening, abusive, bigoted, hateful, libelous, tortious, blasphemous, false or misleading, discriminatory, defamatory, obscene, vulgar, offensive, excessively violent, invasive of another’ privacy, publicity, contract or other rights, pornographic or inclusive of nudity, pedophilic, profane, sexually explicit, indecent, racially, ethnically objectionable, disparaging, relating or encouraging money laundering, or otherwise unlawful in any manner whatsoever; constitute, advocate or encourage conduct that would constitute or give rise to a criminal offense, civil liability or other violation of any local, state, national or international law; constitute or contains false or misleading indications of origin or statements of fact; belongs to another person and to which you do not have any right to, or infringe the intellectual property rights (whether registered or unregistered) of Company or any third party; contain any information, software or other material of a commercial nature or is patently false or untrue; contain advertising, promotions or commercial solicitations of any kind; harass or harm another person; exploit or endanger a minor; impersonate or attempt to impersonate any person or entity or mislead or attempt to mislead another person regarding your identity; threaten the unity, integrity, defence, security or sovereignty of the territory, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

As it concerns the content uploaded by you, without prejudice to your obligation to otherwise comply with applicable laws during the course of using the Platform, you agree to hereby comply with any and all applicable laws, as well as any other rules and restrictions that may be set forth herein or on the Platform. Company may not be held responsible for any content posted, or contributed by Users on the Platform.

The Users admit that they may be exposed to Content posted by other Users which they may find offensive, obnoxious, or indecent and that we may not be able to prevent such Content from being posted. Such Content should be brought to our notice. We shall act upon the information as it deems acceptable. The decision taken by the management of the Company in this regard shall be final and binding on the User and you specifically agree that we shall not incur any liability under any circumstance whatsoever regarding the same.

We reserve the right to prevent unauthorised access to or use of our Platform, including, but not limited to, instituting technological barriers, or reporting your conduct to any person or entity.

In the event, we have reasonable grounds to believe that your activities include any of the acts specified above, we may initiate appropriate legal action against you as well as notify the relevant regulatory or law enforcement authorities where appropriate in addition to any other available remedies under law or equity, apart from restricting or suspending or terminating your use of the Platform.

You shall not purchase, sell, assign, trade, rent, loan, lease, license, grant a security interest in, or transfer your User Account, any content, currency, points, standings, rankings, ratings, or any other attributes appearing in, originating from or associated with the Platform.

Users agree to abide by these Terms and all other rules, regulations, and terms of use of the Platform. In the event User does not abide by these Terms and all other rules, regulations, and terms of use, Company may, at its sole and absolute discretion, take necessary remedial action, including but not limited to:

restricting, suspending, or terminating any User’s access to all or any part of Services; deactivating or deleting a User’s Account and all related information and files on the Account. Any amount remaining unused in the User’s game Account or winnings account on the date of deactivation or deletion shall be transferred to the User’s bank account on record with Company net off GST paid on amount deposited by the User w.e.f 01.10.2023 and subject to a processing fee (if any) applicable on such transfers in relation to gaming, as set out herein; or refraining from awarding any prize(s) or withholding access to such infringing User.

Users agree to ensure that they can receive all communication from Company by marking e-mails or sending SMSs from Company as part of their safe senders list. Company shall not be held liable if any e-mail/SMS remains unread by a User as a result of such e-mail getting delivered to the User’s junk or spam folder.

If a User chooses a username that, in Company’s considered opinion is obscene, indecent, abusive or that might subject Company to public disparagement or scorn, Company reserves the right, without prior notice to the User, to change the User’s username and inform the User, or delete such username and posts from Platform, deny such User access to Platform, or any combination of these options.

Unauthorized access to Platform is a breach of these Terms, and a violation of the law. Users agree not to access the Platform by any means other than through the interface that is provided by Company for use in accessing Platform. Users agree not to use any automated means, including, without limitation, agents, robots, scripts, or spiders, to access, monitor, or copy any part of our sites, except those automated means that we have approved in advance and in writing.

The use of the Platform is subject to existing laws and legal processes. Nothing contained in these Terms shall limit Company’s right to comply with governmental, court, and law-enforcement requests or requirements relating to User’s use of the Platform.

Company may not be held responsible for any content contributed by Users on the Platform.

J. Payment Terms

Deposit in the User Wallet

In light of Rule 31B of the Central Goods and Services Tax Rules, 2017 (“CGST Rules“) effective from October 01, 2023, Ludo Passion levies and collects GST at the rate of 28% at the time of deposit. Accordingly, Ludo Passion will reflect the amount deposited (excluding GST) and GST thereon at the time of raising the invoice.

The Company shall issue an invoice for such deposit to the User. The GST Invoice shall provide bifurcation of the amount deposited, i.e., the taxable value, and GST applicable on the said amount.

When You deposit money to Your wallet on the Platform by using a Virtual Payment Address (VPA) of the Unified Payments Interface (UPI) payment method, Ludo Passion may store such VPA to facilitate seamless and swift deposit transactions for You in the future and for enhancing Your payment experience. You understand, agree and consent to such storing of the VPA by the Platform.

The Platform may also, from time to time, through the Payment System Providers, fetch other VPAs associated with Your mobile number registered with the Platform. These VPAs will be used to facilitate seamless and swift deposit transactions for You and for enhancing Your overall payment experience. You understand, agree and consent to the Platform obtaining such VPAs from relevant Payment System Providers and storing and displaying such VPAs to You on the Platform.

Deposit in the User Wallet

In respect of any transactions entered into on the Platform for playing Games and contest(s), Users agree to be bound by the following payment terms to which Users shall be bound when participating in any game and the User will pay the contribution (Contribution) which will be inclusive of the following:

• Pre-designated platform fee (Platform Fee) (for each kind of game hosted by the Company, as described in within the Games) for access to the Platform.

• Pre-determined Contribution towards the prize money pool (Prize Money Pool) of such game/contest as stipulated by the Company, which will be passed on to the winner(s) of the game/contest after the completion of the game/contest as per the terms and conditions thereto.

Ludo Passion reserves the right to deny its Platform/ Services to any User at its sole and absolute discretion. Such denial would automatically disqualify a User from playing any Games hosted on the Platform.

Users by participating in any Games on the Platform hereby authorize and appoint Ludo Passion or a third-party escrow account as determined by the Company as their payment collection agent to collect and manage User funds for and on their behalf (Agent). For operational convenience, the Users’ directions (for collection and settlement of payments) will be communicated to the Agent through the Company (which will transmit the Users’ instructions to the Agent “as is”).

Unless specifically identified in these terms, it is clarified that Ludo Passion has no right or interest in this Prize Money Pool, and only acts as an intermediary engaged in collecting and distributing the Prize Money Pool in accordance with the game terms and conditions.

In respect of any transactions entered into on the Platform, including making a payment to participate in the Games, the Users agree to be bound by the following payment terms:

• Subject to these Terms, all amounts collected from the User are held in separate non-interest earning bank account with an Agent. The said accounts are operated by the Agent (or a third party appointed by the Company) in accordance with these Terms.

• From these bank accounts, the payouts can be made to, (a) Users (towards their withdrawals of Winnings or Play Money subject to applicable taxes); and (b) Company (towards its Platform Fees). The Agent shall receive and hold the amounts of the Users in trust as a trustee of and for the benefit and use of the Users.

• Ludo Passion receives only its share of the Platform Fees through the Agent and has no control over the User funds held by the Agent in the dedicated non-interest earning bank account.

Ludo Passion reserves the right to charge a Platform Fee, which would be specified and notified by it, prior to a User’s joining of a game. The amount attributable towards Platform Fee will be debited from the User’s wallet. The Platform Fee may be dynamic based on the type of game and dependent on factors including without limitation, number of Users, eligibility criteria, ranking, and server load etc., subject to the Platform Fee being determined before the commencement of a game.

The User may participate in a game wherein the User has to contribute a pre-specified Contribution towards the Prize Money Pool of such game, which will be passed on to the winner(s) of the game after the completion of the game as per the terms and conditions of such game. The amount to be paid-in by the User towards the Prize Money Pool would also be debited from the User’s Account balance maintained with the Agent.

Payment Categories

Any User availing Services are provided with the following categories of accounts for the processing and reconciliation of payments:

• Play Money – comprises money deposited by the User through payment gateway (Play Money).

• Prize Money – comprises of the money including in kind, won by the Users by winning the game/contest(s) (Winnings). Winnings can be withdrawn after tax deduction, if applicable, or can be utilised to play further game/contest(s).

• Cashbacks – Discount Schemes offered to Users, which are non-withdrawable and can only be used to avail discounts on Platform fees.

• Bonus Money – Bonus Schemes offered to Users in the form of bonus points that can only be adjusted towards Platform Fees.

• Special Rewards – Non-withdrawable discount Schemes provided to Users based on various promotional campaigns.

Ludo Passion reserves the right to withdraw or modify such Schemes at any time without prior notice.

The detailed payment terms, eligibility, and verification process are mentioned in the relevant sections above and apply to all Users participating in Games and contests on the Platform.

Tax Deduction at Source (TDS)

In accordance with applicable Indian tax laws, Tax Deduction at Source (TDS) will be deducted on any winnings above the threshold prescribed by law. The applicable TDS rate of 30% will be deducted before crediting the winnings to the User’s Prize Money account. A TDS certificate will be issued to the User in accordance with the Income Tax Act, 1961, reflecting the amount deducted.

The detailed payment terms, eligibility, and verification process are mentioned in the relevant sections above and apply to all Users participating in Games and contests on the Platform.

K. Prevention of Collusion and Fraud

We are committed to promoting fair play on our Platform.

Our compliance team will track game play of all Users and strict action will be taken against any User(s) caught colluding. By agreeing to these Terms, you agree not to indulge in any unfair game practice that may provide undue advantage to you or any other User.

In the event any User is found undertaking such activity on the Platform, Company shall be entitled, at its sole and absolute discretion, to suspend or terminate such User’s account. Company reserves the right to permanently block the account of the User involved in such activity. Any amounts deposited by such User on the Platform shall stand forfeited. Company reserves the right to impose monetary penalties on Users found to be undertaking in such practices on the Platform.

We reserve the right to withhold any necessary action, as it deems fit, against Users found indulging in unfair means. The action could include, inter alia, monetary penalties, temporary account suspension, redemption blocking and/or permanent account deactivation. Any User involved in violation of these Terms is liable for prosecution.

Depositing and withdrawing without playing any or a reasonable amount of Game(s) is a violation of our fair play deposit and withdrawal policy. Consecutive deposits and withdrawals are considered as money laundering actions, which is not permitted on the Platform. Any User found committing such an action is in violation of our fair play deposit and withdrawal policy and further to investigation is subject to a penalty fee.

Any User deemed to be a fraud User for any reason, for example, found depositing or withdrawing from/to a fraudulent account, is subject to legal action from the Company’s management including but not limited to the confiscation of the User’s Account Balance and locking of the User’s Account.

Users caught dumping coins between accounts will be levied a minimum penalty of 40% of the coins dumped. Company reserves the right to permanently block the account and forfeit the coins (including pending withdrawals) available in it if the User is found to be involved in any kind of malicious activity / unfair game play. If you suspect any User colluding in any game or involved in unfair practices, you can contact us via email at support@ludopassion.com.

L. Third Party Sites, Services and Products

Platform may contain links to other Internet sites owned and operated by third parties. Users’ use of each of those sites is subject to the conditions, if any, posted by such third-party sites. Company does not exercise control over any Internet sites apart from Company and cannot be held responsible for any content residing in any third-party Internet site. Company’s inclusion of third-party Content or links to third-party Internet sites is not an endorsement by Company of such third-party Internet site.

Users’ correspondence, transactions/offers or related activities with third parties, including payment providers and verification service providers, are solely between the User and that third party. Users’ correspondence, transactions and usage of the services/offers of such third party shall be subject to the terms and conditions, policies and other service terms adopted/implemented by such third party, and the User shall be solely responsible for reviewing the same prior to transacting or availing of the services/offers of such third party. User agrees that Company will not be responsible or liable for any loss or damage of any sort incurred as a result of any such transactions/offers with third parties. Any questions, complaints, or claims related to any third-party product or service should be directed to the appropriate vendor.

The Platform contains Content that is created by Company as well as content provided by third parties. Company does not warranty the accuracy, integrity, quality of the content provided by third parties and such content may not be relied upon by the Users in utilizing the Services provided on the Platform including while participating in any of the Games hosted on the Platform.

M. Disconnection and Technical Issues

You understand and acknowledge that once a game has commenced, not being able to play due to slow internet connections, faulty hardware, technical failure due to customer’s hardware, internet connection failure, low computer configuration or for any other reason not attributable to us does not require us to issue a refund of the participation amount you may have paid for participation.

In case of any technical failures, server crashes, breakdowns, software defects, disruption or malfunction of service at our end, as a policy, we will cancel the Game(s) and refund the participation amounts after proper verification and no service fee will be charged for such Games and you accept that we are not responsible to you in all such cases. For any game, we have the right to cancel and refund the participation amount. In no case, other than a server crash, are we accountable for any of the User’s disconnections from the server. We are also not liable for any prospective Winnings from any incomplete game.

We do not hold any liability to any disconnection, lag, freeze or interference in network on the User’s computer or any other external networks.

N. Enforceability

By registering, you are considered to have accepted and understood all the Terms herein and the relevant Game specific rules and regulations. We recommend that you keep a copy of all transactions, gaming rules, cancellation and payment policies. Our failure or delay to act or exercise any right or remedy with respect to a breach of any of these Terms by you does not amount to surrendering or waiving our rights to act with respect to any prior, concurrent, subsequent or similar breaches.

If any judicial or quasi-judicial body in India declares any of the provisions of these Terms to be unlawful, invalid, void or unenforceable for any reason, the validity and enforceability of the remaining provisions will not be affected. Any such inappropriate term or condition will be replaced with another term or condition that is valid and enforceable and is in most nearly with effect to the original invalid term. In such event, the parties shall be obligated to construe and interpret the void, illegal or unenforceable provision with a valid, legal and enforceable provision in such manner that corresponds as closely as possible to Company’s intent and objective in the void, illegal or unenforceable provisions.

O. Disclaimer of Warranties

The platform is provided “AS IS” without warranties of any kind. Participation in games may result in financial loss, which the company is not liable for. We do not guarantee uninterrupted access or security. The company is not responsible for any damages or losses due to network failures, software issues, or external attacks. Users acknowledge that technical issues such as server downtime, data corruption, or unauthorized access may occur, and the company will not be held liable for any resulting losses. The company disclaims any responsibility for the accuracy or completeness of information provided on the platform and reserves the right to modify or discontinue services at any time without notice.

P. Grievance & Dispute Resolution Policy

Q. Gameplay Money Balance Transfer & Inactivity Policy

By using Ludo Passion, the user agrees to transfer their gameplay money balance to a secure nodal account managed by a third-party agent or escrow service appointed by the company. The balance will remain available for use on the platform.

If the user account stays inactive for 12 months, the balance will be moved to a Reserve Account. The user can reclaim the amount after completing additional KYC verification. Ludo Passion will notify the user 45 days before the transfer via SMS, email, or call.

If the user does not claim or use the balance during the notice period, the amount will be utilized to promote online gaming safety awareness and best practices.

R. Deletion of User Data

At Ludo Passion, we respect your privacy and provide you with full control over your personal data. If you wish to delete your Ludo Passion user account and associated data, you can request account deletion by following the process below:

Request Account Deletion:

1. Send an email to [email protected] from your perosonal email address.
2. Mention “Account Deletion Request” in the subject line.
3. Provide your name, registered mobile number, email ID, and attach any Govt. ID proof for verification purposes.
4. Optionally, you can share the reason for deleting your account to help us improve our services.

What Happens Next:

• Our support team will verify your request within 48 hours.
• Once verified, your account will be permanently deleted, and all personal information, including game history, wallet balance, and any other associated data, will be completely removed from our system.
• You will receive a confirmation email once the deletion process is completed.

Important Note:
Once your account is deleted, the process is irreversible, and no data recovery will be possible.

If you have any questions or need further assistance, please feel free to contact our support team at [email protected].

S. Termination Policy

Ludo Passion reserves the right to modify, suspend, or discontinue any feature, service, or content on the platform at any time without prior notice. We may also limit or restrict access to certain features or the platform entirely if we believe there has been a violation of our Terms of Use, policies, or any behavior harmful to users, our business, or third parties.

Upon termination, your access to the platform will be immediately revoked, and you must discontinue usage and delete any materials obtained from the platform.

Your representations, warranties, indemnities, confidentiality obligations, and liability limitations will survive even after the termination of these Terms. Ludo Passion holds no liability for any action taken under this policy, and by using our platform, you consent to these terms.